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Full Customization Control Over Webchat Design


We’re pleased to announce a significant enhancement to our webchat functionality. Responding to user feedback for more flexible design options, we now offer full control over the webchat interface through CSS customization.

Customizing Your Webchat with CSS

  • CSS Customization: Users can now directly modify the look and feel of their webchat interface using CSS. This allows for detailed customization beyond the basic settings previously available.
How to Customize
  1. Access Webchat Settings: Go to your webchat configuration page.
  2. Navigate to CSS Customization: Find the ‘Customize webchat with CSS’ section.
  3. Enter CSS Code: Input your desired CSS code to make specific changes. For example, to change the background color of the chat area, you might use:


  • Brand Alignment: Ensure your webchat matches your company’s branding for a seamless user experience.
  • User Engagement: A tailored appearance can enhance user interaction and satisfaction.
  • Flexibility: Easily update the webchat’s appearance as your branding evolves.


This update empowers businesses to fully dictate the aesthetic of their webchat interfaces, addressing varied and specific design needs without waiting for new templates from us. Tailor your webchat to match your brand and enhance user engagement with just a few lines of CSS.